YOUR IT DEPARTMENT — WITHOUT THE OVERHEAD
Managed IT Services.
Flat-rate, all-inclusive IT management with 24/7 help desk support, proactive monitoring, and a dedicated account team. We eliminate surprise IT bills and prevent problems before they cost you revenue.
What Are Managed IT Services?
Managed IT services provide businesses with outsourced IT operations at a predictable monthly cost. Clear Moon's managed IT includes 24/7 help desk support with SLA-backed 15-minute response times, proactive network monitoring, automated patch management, vendor coordination, hardware lifecycle management, employee onboarding and offboarding, and virtual CIO strategic planning — all for a flat per-seat monthly fee with no hidden charges.
What's Included
Every managed IT plan includes these core capabilities — no tiers, no hidden add-ons, no surprises.
24/7 Help Desk
SLA-backed 15-minute response for critical issues. U.S.-based support engineers available via phone, email, chat, and our ticketing portal — around the clock, including holidays.
Proactive Monitoring & Alerting
We monitor every endpoint, server, switch, and AP 24/7. Automated alerts trigger remediation workflows before users even notice — reducing ticket volume by up to 40%.
Patch Management
Automated patching for OS updates, firmware, drivers, and third-party applications. Tested in staging before deployment, scheduled during maintenance windows to avoid disruptions.
Vendor Management
We handle ISPs, hardware vendors, SaaS providers, and telcos for you. From negotiating contracts to escalating support tickets, we act as your single point of contact for all technology vendors.
vCIO & Strategic Planning
A dedicated virtual CIO meets with your leadership quarterly to align technology investments with business goals. Roadmaps, budget forecasts, and board-ready reporting included.
Hardware Lifecycle Management
We track warranty expiration, forecast replacement cycles, handle procurement at partner pricing, and manage asset disposal with certified data destruction and recycling.
Onboarding & Offboarding
New hire? We provision accounts, deploy hardware, configure apps, and train on day one. Departure? We revoke access within 15 minutes, archive data, and reallocate licenses.
Security Awareness Training
Monthly phishing simulations and security training modules for all employees. Track completion rates, identify high-risk users, and reduce human-factor breaches by up to 70%.
Documentation Portal
Living documentation of your entire IT environment — network diagrams, passwords (encrypted vault), runbooks, vendor contacts, and escalation procedures. Updated in real-time, accessible 24/7.
Our SLA Commitment
Critical Response
High Priority
Standard Issues
Uptime Guarantee
How We Transition Your IT
Discovery & Audit
We map your entire IT environment — hardware inventory, network topology, software licenses, security posture, and vendor relationships. No assumptions.
Stabilization Sprint
We resolve critical issues, deploy monitoring agents, standardize configurations, and eliminate security gaps — typically completed in 30 days.
Ongoing Management
Proactive monitoring, help desk support, quarterly business reviews, and continuous improvement — all at a predictable flat rate with no surprise invoices.
Calculate Your IT Savings
Most businesses save 30-50% on IT costs by switching from break-fix to managed services. See what you could save.