Frequently Asked Questions

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and end-user systems on a proactive basis. Instead of the traditional break-fix model where you pay per incident, an MSP provides ongoing monitoring, maintenance, security, and support for a predictable monthly fee. Clear Moon operates as a full-spectrum MSP serving hospitality, healthcare, finance, and professional services organizations nationwide.

Managed IT pricing typically ranges from $100–$250 per user per month, depending on the scope of services, number of endpoints, and compliance requirements. Clear Moon offers tiered plans that scale from basic monitoring and helpdesk to fully managed infrastructure with 24/7 SOC, EDR, and compliance auditing. Contact us for a customized quote based on your environment.

Break-fix IT charges you only when something breaks — you pay per incident with no ongoing relationship. Managed services provide proactive monitoring, patching, security, and support for a flat monthly fee. The managed model reduces downtime by up to 85%, provides predictable budgeting, and catches problems before they cause outages. Most organizations see 20–30% IT cost reduction after switching to managed services.

Clear Moon specializes in hospitality (hotels, resorts, restaurants), healthcare, finance, retail, logistics, and professional services. Our team has deep experience with hospitality-specific systems like PMS, POS, and guest WiFi, as well as compliance-heavy environments requiring HIPAA, PCI-DSS, SOC 2, and CMMC adherence. We serve clients nationwide from our Miami, FL headquarters.

Clear Moon deploys a multi-layered defense against ransomware: EDR/XDR endpoint protection with behavioral analysis, email security with anti-phishing filters, network segmentation to contain lateral movement, immutable backup solutions with air-gapped copies, and 24/7 SOC monitoring for early threat detection. We also conduct regular penetration testing and employee security awareness training to reduce the human attack surface.

We support and audit against HIPAA (healthcare), PCI-DSS (payment card), SOC 2 Type II (service organizations), CMMC (defense contractors), NIST CSF (cybersecurity framework), and ITIL (IT service management). Every engagement begins with a gap analysis to identify compliance shortfalls and build a remediation roadmap.

Clear Moon provides comprehensive cybersecurity services: 24/7 Security Operations Center (SOC) monitoring, Endpoint Detection and Response (EDR/XDR), vulnerability management and penetration testing, security awareness training, email security and anti-phishing, network segmentation and firewall management, incident response and forensics, and compliance auditing (HIPAA, PCI-DSS, SOC 2, CMMC, NIST).

Most clients are fully onboarded within 2–4 weeks. This includes network discovery, asset inventory, agent deployment, security baseline configuration, and documentation. Complex enterprise environments with multiple locations or legacy systems may require 6–8 weeks. We assign a dedicated onboarding engineer to manage the transition with zero disruption to your operations.

Yes. Our Network Operations Center (NOC) and Security Operations Center (SOC) operate 24/7/365. We provide continuous monitoring, real-time threat detection, and incident response around the clock. Critical issues receive a response within 15 minutes, and our engineering team is available for emergency escalations at any hour.

Our standard SLAs guarantee: Critical (P1) — 15-minute response, 4-hour resolution target. High (P2) — 30-minute response, 8-hour resolution target. Medium (P3) — 2-hour response, next business day resolution. Low (P4) — 4-hour response, 5 business day resolution. We maintain 99.9% uptime SLAs for managed infrastructure and provide monthly service reports with metrics.

Absolutely. Clear Moon is platform-agnostic and specializes in integrating with existing systems. Whether you run Windows, Linux, macOS, or a hybrid environment — on-premises, cloud, or edge — we adapt to your stack. Our philosophy is to enhance and optimize, not rip and replace. We support Azure, AWS, GCP, VMware, Hyper-V, and all major networking vendors.

Our cloud migration methodology follows a structured approach: Assess (inventory and dependency mapping), Plan (architecture design and cost modeling), Migrate (phased cutover with rollback plans), Optimize (right-sizing and cost governance), and Manage (ongoing monitoring and optimization). We work with Azure, AWS, and Google Cloud, and can design hybrid architectures that keep sensitive workloads on-premises while leveraging cloud scalability.

Yes. We provide complete remote workforce solutions including zero-trust network access (ZTNA), cloud identity management with SSO and MFA, endpoint security for BYOD and company devices, cloud-hosted virtual desktops (VDI/DaaS), and secure collaboration tools. Our solutions ensure that remote employees have the same security posture and productivity as on-site staff.

Our business continuity and disaster recovery (BCDR) solutions include: immutable backups with 3-2-1-1 strategy, automated failover for critical systems, documented and tested disaster recovery plans, tabletop exercises and annual DR drills, and cloud-based disaster recovery with RTO under 1 hour and RPO under 15 minutes for critical workloads. We help clients develop Business Impact Analyses and maintain runbooks for all recovery scenarios.

We act as your single point of contact for all IT vendor relationships. This includes ISP management, hardware procurement, software licensing, warranty coordination, and escalation with third-party providers. We leverage volume purchasing relationships to secure better pricing, and our procurement team handles RFPs, evaluations, and contract negotiations on your behalf.